![]() If YES, refund is applied to the purchase card without the customer having to swipe the card.Īutomatic refunds are only available in the store where the purchase was made. FreedomPay uses the purchase Transaction ID and FreedomPay reference ID to process the refund.Ĭashier scans the purchase receipt or looks up the transaction to be refunded.Ĭashier is prompted “Do you want to put money to same card CARD TYPE, CARD NUMBER? YES/NO" Under this option, customers making a return at a register using FreedomPay are not required to have the original card available to swipe or give to the cashier. The credit or debit card to be automatically refunded is the card used to make the purchase. The NSPOS FreedomPay integration includes a validated return option for automatic refunds to a card holder’s account. When contacting FreedomPay Tech Support, have this important information ready for the team:ĭescription of what you are doing and what is happeningĬonfirmation that you have contacted NSPOS Customer Support firstĪutomatic in-store refunds to a credit or debit card If you are not able to resolve the issue with NSPOS Customer Support, reach out to FreedomPay’s Tech Support Team: If you need further assistance, see Contacting Customer Support. See the FreedomPay Error Codes Guide for descriptions and corrective actions. NSPOS displays the message from the gateway. Use the telephone number shown in the message.ĭecline was likely due to the payment being over the authorization limit. Use a different payment method or try to get an authorization over the telephone. Offline Decline – Request was declined while the connection was offline. Offline Accept – Request was accepted while the connection was offlineĪlthough the gateway connection was offline, the transaction payment was authorized because the amount was less than the authorization limit. The NSPOS message with the FreedomPay response includes a telephone number for getting additional authorization from the issuing bank. The NSPOS application can expect a POS response back from the FCC Server service with the decision, as well as other useful data points (8).Ĭall the support number listed in the FreedomPay response / NSPOS message. ![]() After FreedomPay has relayed the payment request to the processor and received a response, it returns the response to the FCC Client (6), which forwards the result back to the FCC Server (7). When the card data has been entered by swiping, inserting, tapping, or manual keying, the FCC Client sends the request to Freeway (5). If the request does not contain card data, the FCC server connects with the FCC Client (2), which then wakes up the Point of Integration device and prompts the customer for card data (3,4). ![]() If the NSPOS request contains some card data (such as a RequestID while performing VOIDs or RETURNS), the FCC server will send the request directly to Freeway (2*, 3*). The NSPOS request does not contain card data (1). The NSPOS application sends an HTTP request to the FCC Server service. The following is the default data-flow diagram for NSPOS payment processing with FreedomPay: The FCC app manages connectivity with NSPOS registers to process payments through the PIN pad. The FreedomPay integration requires a small application called Freeway Commerce Connect (FCC) that is installed on each register.
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